Therapy & NDIS FAQs | SPOT Allied Health Sydney

Q: What types of services do you offer?

We provide speech therapy and occupational therapy for children and adults — in our clinic, at home, at school, at childcare, or via telehealth.

Q: Do you offer therapy in languages other than English?

Yes! All therapists at SPOT are fluent in English. Also Mandarin or Cantonese.

Q: Do I need a diagnosis to begin therapy?

No — if you have concerns, you can get started without a formal diagnosis. We’re happy to guide you through next steps.

Q: What information do I need to provide?

We’ll ask for basic details like your child’s name, DOB, NDIS plan (if applicable), and your goals. We’ll guide you through the rest.

Q: Do you accept NDIS funding?

Yes — we accept self-managed and plan-managed NDIS participants.

Q: What if I don’t have an NDIS plan?

We also accept clients through Support-at-Home program, GP referrals under EPC/CDM (Medicare), and self-funded/private sessions.

Q: What is your cancellation policy?

We require 2 full business days notice for cancellations to avoid being charged. This ensures fairness for both clients and therapists.

FAQ

Frequently Asked Questions

Simple answers to common questions — no jargon, no stress.

Not sure where to start? You're not the only one!
We've gathered the questions we hear most often from families, educators, and support coordinators — so you can feel more confident and informed, right from the start.

About Our Services

What types of services do you offer?

Do you offer therapy in languages other than English?

Which areas do you service?

We support families across Greater Sydney — including Northern, Western, South-West, and Southern Sydney suburbs.

Getting Started

Do I need a diagnosis to begin therapy?

What information do I need to provide?

How do I get started?

Simply make a referral or send us a quick enquiry, and our team will be in touch to arrange a service agreement and booking.

NDIS Questions

Do you accept NDIS funding?

What if I don’t have an NDIS plan?

Can you help me understand how to use my NDIS funding?

Absolutely! Visit our NDIS Funding Info page or contact us — we're happy to explain it in simple terms.

Policies: Cancellations, Travel & Telehealth

What is your cancellation policy?

Do you charge for travel?

Do you offer online (telehealth) sessions?

Yes! Many of our clients love the flexibility of telehealth. It's especially useful for parent coaching or when families are home-based.

Book Our Services

Still have questions?

We're always happy to chat — no pressure, no obligation.

FAQ

Frequently Asked Questions

Simple answers to common questions — no jargon, no stress.

About Our Services

Getting Started

NDIS Questions

Policies: Cancellations, Travel & Telehealth

Book Our Services

Still have questions?

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