Privacy Policy

SPOT Allied Health Pty Ltd (ABN 29 673 198 288) is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as the NDIS Practice Standards.

This policy explains how we collect, use, store and disclose your personal information, both during therapy service delivery and through our website and marketing platforms.

1. What Information We Collect

We may collect personal and health information such as:

• Name, date of birth, address, phone and email

   

• NDIS number and plan details (if applicable)

   

• Information about disability or health conditions

   

• Referrer, GP or allied health contacts

   

• Therapy session notes and assessments

   

• Documents submitted via forms (e.g., Service Agreements, Referrals)

   

• Language and cultural preferences

   

• Email and website activity if you use our online forms or resources

   

2. How We Collect Information

We collect your personal information when you:

• Engage in therapy or assessments with our team

   

• Submit information through online referral or enquiry forms

   

• Sign a Service Agreement

   

• Provide feedback or contact us directly

   

• Access our website or sign up for downloadable resources

   

• Subscribe to our emails through platforms like Mailchimp

   

3. Why We Collect Your Information

We collect and use this information to:

• Provide safe and effective therapy services

   

• Tailor services to your individual needs

   

• Communicate with you or your representative

   

• Liaise with other professionals (with your consent)

   

• Send invoices to NDIS or Plan Managers

   

• Improve our services, website and communication

   

• Offer helpful resources and email updates if opted-in

   

We only collect what is necessary to provide services and meet legal obligations.

4. Disclosure of Your Information

We may share your personal information with:

• Other professionals involved in your care (with consent)

   

• Plan managers or NDIS (for funding purposes)

   

• Government bodies when legally required

   

• Third-party service providers (e.g. secure software or invoicing platforms)

   

• Our email platform (Mailchimp) if you subscribe to our resources or updates

   

We do not sell, rent, or trade your personal information.

5. Marketing and Email Communication

By submitting your email via our forms or requesting resources, you consent to receive:

• Therapy-related updates

   

• Free downloadable tools or booklets

   

• Newsletters and educational tips

   

You may unsubscribe at any time via the link in our emails. We do not share your email address with third parties unrelated to SPOT Allied Health.

6. Data Storage & Security

We take reasonable steps to protect your information, including:

• Storing data in secure, encrypted systems

   

• Using password-protected access for staff

   

• Training our team in confidentiality and privacy practices

   

We store health records for at least 7 years (or until age 25 for child clients), in accordance with legal requirements.

7. Access, Corrections & Complaints

You may:

• Request a copy of your personal information

   

• Correct or update your information

   

• Withdraw consent (where appropriate and lawful)

   

• Lodge a complaint if you believe we’ve mishandled your information

   

To do so, contact:
📧 admin@spotah.com.au

We aim to respond to complaints within 5 business days and resolve them as quickly as possible.

8. Website Analytics & Cookies

When you use our website, we may automatically collect information such as:

• Your IP address, browser type, and pages visited

   

• General location data (e.g., city)

   

• How you interact with our website or forms

   

We may use cookies or third-party tools (e.g., Google Analytics) to improve the site experience.

You can disable cookies in your browser settings if preferred.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our services, legal obligations, or technologies. The latest version will always be available on our website.

📩 Contact Us

If you have questions about our Privacy Policy or how your information is handled, please contact:

📧 admin@spotah.com.au

✅ Your privacy matters.

At SPOT Allied Health, we are committed to handling your information with care, transparency, and respect.